Header Logo

Privacy Policy for Epiphany Medical Clinic

Effective Date: July 30, 2025
Last Updated: July 30, 2025

Epiphany Medical Clinic ("we," "us," or "our") respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://epiphanylubbock.com (the “Site”).

By accessing or using our Site, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect two categories of data: (1) Personal Information and (2) Technical/Usage Information.

a. Personal Information You Provide

You may provide personal information by:

  • Filling out contact or appointment request forms

  • Submitting a patient intake form

  • Signing up for newsletters or updates

  • Communicating with us via email or phone

This may include:

  • Full name

  • Email address

  • Phone number

  • Preferred appointment dates/times

  • General health concerns or reasons for visit

  • Insurance provider (if voluntarily submitted)

Note: For privacy and HIPAA compliance, we do not recommend submitting sensitive medical history through online forms.

b. Automatically Collected Information

We may collect non-identifying technical information such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of visit

  • Referring URL

This information helps us maintain and improve our Site.

2. How We Use Your Information

We use the information collected to:

  • Respond to appointment requests and inquiries

  • Follow up on patient services

  • Send clinic news or updates (if you opt in)

  • Improve website functionality and user experience

  • Comply with legal, regulatory, or safety requirements

3. Cookies and Tracking Technologies

We may use cookies or analytics tools (e.g., Google Analytics) to:

  • Understand how users interact with our Site

  • Improve performance and navigation

  • Measure interest in services or content

You can disable cookies through your browser settings. Opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

  • Website and marketing vendors (for technical support or analytics)

  • HIPAA-compliant platforms used for appointment scheduling or intake

  • Legal authorities if required by law or for compliance

  • Our affiliated healthcare professionals, as necessary

5. Data Security

We use industry-standard security measures to safeguard your information. However, no website or digital system is completely secure, and we cannot guarantee absolute protection.

Important: Do not include detailed medical history or protected health information (PHI) in general contact forms.

6. Your Rights

You may request to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Withdraw consent for communications

  • Request deletion of your information (unless required by law to retain)

For HIPAA-related access, please contact our office directly.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children without parental consent.

8. External Links

The Site may contain links to third-party sites (e.g., insurance providers, health resources). We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent version. Continued use of the Site signifies acceptance of any changes.

10. Contact Us

For questions about this Privacy Policy or your data: